Question 1

What is ShiplyTech?

Accepted Answer

ShiplyTech provides device return logistics for companies with remote or distributed teams. IT enters the employee and order details, ShiplyTech sends the employee a prepaid return box, and the device comes back to your company, into ShiplyTech warehouse storage or into secure disposal, depending on the order.

Question 2

How much does a laptop return cost?

Accepted Answer

$95 in the US, with the box and prepaid shipping in each direction included. No sales tax is added. Canada is $145 and the UK is $250, laptops only; contact us for Canada and UK details. No setup fee, subscription or contract.

Question 3

What is included in the price?

Accepted Answer

A padded box, prepaid shipping for the return kit and prepaid return shipping for the device, per-box tracking, employee reminders, email updates and dashboard and API access from your first order.

Question 4

What happens after a device is returned?

Accepted Answer

It depends on the order. The device can return to an address your company chooses, enter ShiplyTech warehouse storage, or enter ShiplyTech's secure-disposal workflow.

Question 5

Can ShiplyTech store equipment?

Accepted Answer

Yes. On a warehouse order, ShiplyTech receives the device, checks it in and stores it. Your team can see inventory, device status, storage days and serial information in the portal.

Question 6

How much does storage cost?

Accepted Answer

$8 per device per month, billed monthly on one consolidated invoice. Devices sent for disposal have a 30-day fee-free period after receipt.

Question 7

Can stored devices be redeployed?

Accepted Answer

Yes. Your team can ship a stored device to a new employee from the portal.

Question 8

Can ShiplyTech dispose of devices?

Accepted Answer

Yes. A disposal order sends the device into ShiplyTech's secure-disposal workflow, which includes a BitRaser wipe and destruction. Your team can also request disposal of devices already in storage.

Question 9

How does a remote employee return a device?

Accepted Answer

They receive a prepaid return box, pack the device and charger, and drop the box off using the return label already included, or schedule a pickup if the pickup add-on was purchased.

Question 10

Does the employee need an account?

Accepted Answer

No. They get a private tracking link by email. From that page they can see the return, enter the device serial number, schedule a pickup if one was purchased and unsubscribe from reminders in one click.

Question 11

Can an employee schedule pickup?

Accepted Answer

Yes, if the pickup add-on was purchased: $15 for a future day or $20 for the same day. The employee books it through a page that needs no login.

Question 12

How long does a return take?

Accepted Answer

ShiplyTech automatically picks the lowest-cost eligible option from major carriers that is expected to arrive in about 3–5 business days, in each direction. That is an estimate, not a guarantee, and the employee's timing also matters.

Question 13

Can one order have multiple boxes?

Accepted Answer

Yes. One order and one payment can contain multiple boxes.

Question 14

How many boxes can one order contain?

Accepted Answer

Up to 6 boxes per order.

Question 15

Does each box get its own tracking?

Accepted Answer

Yes. Each box has its own outbound and return labels and its own outbound and return tracking.

Question 16

What equipment can be returned?

Accepted Answer

In the US: laptops ($95), a 5-laptop box ($234), monitors ($195), 24-inch iMacs ($215) and peripherals ($25 on the same order as another box, $30 on their own; return orders only). A work phone can be added for $9 to a laptop or 5-laptop box. Tablets are not offered.

Question 17

Which countries are supported?

Accepted Answer

The United States, Canada and the United Kingdom. Monitor, iMac, 5-slot box and peripherals ship within the contiguous US; Alaska and Hawaii are laptop-only. Canada ($145) and the UK ($250) are laptop-only; contact us for Canada and UK details.

Question 18

Can I cancel an order?

Accepted Answer

Yes, for 30 minutes after payment, for a full refund. We refund the charge and void the labels. After that the order cannot be changed or refunded.

Question 19

What if the employee doesn't send it back?

Accepted Answer

We email the employee a reminder every 4 days, up to 7 reminders (28 days). After the last one, we notify the admin who placed the order. There is no refund when a device is never returned.

Question 20

Can ShiplyTech access our MDM?

Accepted Answer

No. ShiplyTech has no access to customer MDM, Apple Business Manager or Autopilot and cannot release or unlock devices. Your team confirms devices are released and unlocked before shipping. During warehouse or disposal processing, ShiplyTech staff manually check enrollment and Activation Lock where applicable and follow up if a device is still enrolled.

Question 21

What integrations exist?

Accepted Answer

A REST API, signed webhooks and an optional Snipe-IT integration that is off by default. There are no native Jamf, Intune, Okta, ServiceNow or HRIS integrations.

Question 22

Can I place orders in bulk?

Accepted Answer

Yes. Upload a CSV or Excel file. Rows, including addresses, are validated and shown in a preview so you can review before anything is charged.

Question 23

How do I pay?

Accepted Answer

By card through checkout or with a saved card. You receive a receipt email after every payment with a receipt link and an invoice PDF link.

Question 24

Who can see our orders and devices?

Accepted Answer

Only members of your own organization. Organizations have two roles, Organization Admin and Member, with per-member permissions.

Question 25

Does ShiplyTech have SOC 2?

Accepted Answer

No, not currently. ShiplyTech has not completed SOC 2 or a third-party penetration test and does not publish a DPA. Email security@shiplytech.com to request security information.

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