Get company laptops back without running the chase.
ShiplyTech is a laptop return service for distributed IT teams. We send the return kit, email the employee instructions and follow-ups, provide prepaid shipping both ways, and track the return back to your team.
No subscription. No setup fee. Pay per return.
US laptop returns from $95
- Employee + laptop
- Return kit
- Carrier
- Your team
Jordan M. · MacBook Pro
- Kit delivered
- Return label scanned
- Return in transit
- Delivered to office
- Return kit included
- Prepaid shipping
- Employee follow-ups
- Return tracking
The laptop is remote. The work lands on IT.
A departure looks simple until someone has to find packaging, send instructions, create shipping, follow up with the employee, monitor the return and figure out whether the laptop ever made it back.
ShiplyTech takes the return process off that list.
- 01Employee leaves
- 02IT confirms the device
- 03IT finds the address
- 04IT finds a box
- 05IT sends instructions
- 06IT creates shipping
- 07IT follows up
- 08IT checks tracking
- 09IT tries to close the asset record
What you hand off to ShiplyTech.
You give us the details. We run the box, the labels, the reminders and the tracking. Shared means your input is still needed.
- Confirm who has the laptopSharedYou enter the employee and device; serial and ticket ID optional.
- Verify the employee's addressSharedYou provide it. We check it with the carrier before you pay.
- Arrange the return kit—ShiplyTechPadded box, printed instruction sheet and tape.
- Send instructions—ShiplyTechPersonal tracking link by email. No account needed.
- Ship the kit out—ShiplyTechOutbound label bought after payment, tracked.
- Provide the prepaid return label—ShiplyTechDownloadable from the employee's link.
- Send follow-ups—ShiplyTechEvery 4 days, up to 7, until the return label is scanned.
- Track the return—ShiplyTechBoth legs, with carrier events in your dashboard.
- Surface stalled returns—ShiplyTechOn the 7th reminder, the ordering admin is notified.
- Confirm delivery back—ShiplyTechCarrier delivery to your chosen destination shows on the order.
Don't make the employee figure out the return.
The person holding the laptop should not need to find the right box, decipher an IT email thread or guess what happens next.
- Padded box with a cord compartment
- Printed instruction sheet and tape
- Prepaid return label
- Personal tracking link — no account
- Optional serial number entry
Your company has arranged your equipment return through ShiplyTech.
- 1Review the equipment requested.
- 2Pack the laptop using the included box.
- 3Drop it off with the prepaid return label.
- 4Check your return status from your tracking link if needed.
Questions: support@shiplytech.com
You start the return. We run the process.
- Step 1
Start the return
IT provides the employee, address and destination.
- Step 2
The kit goes out
The employee receives the box, prepaid label, printed instructions and tape, plus the instructions by email.
- Step 3
We follow the return
Reminders every 4 days, up to 7. Both legs tracked.
- Step 4
The laptop comes back
To your company, the ShiplyTech warehouse or secure disposal — your choice on the order.
- Step 5
You have the record
Status and tracking history stay on the order.
Know what's back — and what isn't.
See which laptop returns are waiting, moving through the carrier network, delivered, or need attention.
No spreadsheet reconstruction. No inbox archaeology.
Example work queue · illustrative
Needs attention
- Jordan M. · MacBook ProWaiting on employee12 days
- Morgan P. · Dell LatitudeNo recent movement9 days
In transit
- Taylor R. · MacBook AirReturn in transitUpdated 2h ago
Arrived
- Alex C. · MacBook ProDeliveredYesterday
Not every laptop return starts with a termination.
Someone is leaving and IT needs the laptop back.
Use a personal email if their work account will close first.
A refresh or replacement left an employee holding two laptops.
Retrieving from someone who is staying works as a normal return.
What if the employee doesn't send it back?
- We email the employee a reminder every 4 days after the box is delivered, up to 7 reminders (28 days).
- Reminders stop as soon as the return label is scanned.
- The order stays visible as outstanding in your dashboard.
- On the 7th reminder, we notify the admin who placed the order. Follow-up is then yours.
There is no refund when a device is never returned, and no in-person retrieval.
We can run the return process. We can't force someone to hand over the laptop.
One return. No subscription.
$95
US laptop return
- Padded return kit
- Prepaid outbound shipping
- Prepaid return shipping
- Employee follow-ups
- Tracking on both legs
- Dashboard and API
No setup fee. No subscription. No sales tax added.
Where can you retrieve laptops?
- United States$95
- Canada$145
Not available in Yukon, Northwest Territories or Nunavut.
- United Kingdom$250
Great Britain only: not Northern Ireland, the Isle of Man or the Channel Islands.
Outside the US, laptops only. No PO boxes. Alaska and Hawaii are laptop-only.
A return service built for IT, not parcel volume.
- Pay per return
- Start with one. No setup fee, subscription or contract.
- Dashboard from order one
- No enterprise tier to unlock visibility.
- Outstanding at a glance
- See what's waiting on the employee and what's moving.
- Follow-ups included
- The reminders are part of the price, not your inbox.
Need to run returns from your own workflow?
Create or monitor returns from your own systems. API orders charge your organization's saved card.
- API: create, read and cancel orders; list devices
- Signed status webhook
- Bulk import by CSV or Excel
What happens after the laptop comes back?
Choose on each order: return it to your company, store it with ShiplyTech for redeployment later, or send it for secure disposal.
Built to be checked.
- Each company sees only its own records, checked on the server
- Prices are recomputed on the server
- Shipping labels are bought only after payment
- Every device status change is logged
Laptop return questions IT teams ask.
What does a ShiplyTech laptop return include?
A padded laptop box, prepaid shipping for the return kit and prepaid return shipping for the laptop, tracking both ways, employee reminders, and a dashboard and API from your first order.
How much does a laptop return cost?
$95 in the US, with the box and shipping both ways included. No sales tax is added. Canada is $145 and the UK is $250 (laptops only). No setup fee, subscription or contract.
What does the employee need to do?
Pack the laptop in the box we send and drop it off with the prepaid return label. They get an emailed tracking link that shows both legs and lets them download the label. No account needed.
Do they need their own box?
No. We send a padded box that fits 11.5 to 15.125 inch laptops, with a compartment for the cord, plus a printed instruction sheet and tape. The employee also receives the return instructions by email.
Who pays for shipping?
Shipping both ways is included in the price. We buy the outbound and return labels after payment.
How can IT track the return?
Your dashboard shows both tracking numbers and carrier events. A signed webhook can also report status changes to your own systems.
What happens if the employee doesn't send it back?
We email the employee a reminder every 4 days for up to 7 reminders (28 days). On the 7th, we notify the admin who placed the order so follow-up is theirs. There is no refund when a device is never returned.
Can we retrieve laptops from current employees?
Yes. A second machine, a spare that never went back, or a device from someone who is staying all work as a normal return.
Can you retrieve more than one device?
Yes. An order can include more than one box. A work phone can be returned for a $9 add-on with a laptop or 5-slot box. Peripherals box: $25 when added to an order that includes another box (laptop, monitor, iMac or 5-slot box), $30 on its own. It ships as its own box with its own labels and tracking number inside the same order. US only. In the contiguous US, a 5-slot box holds up to 5 laptops.
Which countries do you support?
The US, Canada and the United Kingdom. Canada is $145 and the UK is $250 (laptops only). We cannot serve Yukon, Northwest Territories, Nunavut, Northern Ireland, the Isle of Man or the Channel Islands.
Do I need a subscription?
No. You pay per return. No setup fee, subscription or contract.
Where does the laptop get delivered?
It depends on the order: back to an address your company chooses, into ShiplyTech warehouse storage (for later redeployment or disposal), or into ShiplyTech secure disposal.
More answers on the FAQ page.
One less laptop to chase.
Start the return and let ShiplyTech handle the coordination around it.