Offboarding isn't finished when access is turned off.
The accounts can be closed in minutes. The company laptop can take weeks to come back. ShiplyTech handles the physical return so IT and People teams don't have to coordinate boxes, shipping, employee follow-ups and tracking themselves.
No subscription. No setup fee. Pay per return.
- HR updated
- Access removed
- Accounts disabled
Done
Laptop returned
Still at the employee's home.
Handed to ShiplyTech ↓
- Return kit
- Employee instructions
- Follow-ups
- Return in transit
- Delivered
The digital offboarding is done. The laptop isn't.
The account is closed. The laptop is still out there.
Employee offboarding often ends cleanly in software and messily in the physical world. Someone still has to confirm the equipment, find the right address, arrange packaging, send instructions, follow up and watch the return.
Everyone has part of the information. Without a clear owner, IT ends up coordinating the return.
- People / HR
- Knows the employee is leaving.
- IT
- Knows which equipment belongs to them.
- Employee
- Has the equipment.
- ShiplyTech
- Runs the return process.
Give the physical return an owner.
ShiplyTech takes responsibility for the coordination between "this employee is leaving" and "the laptop made it back."
You tell us
- Who is returning equipment
- What needs to come back
- Where it should be returned
We handle
- Return packaging
- Employee instructions
- Shipping both ways
- Follow-ups
- Tracking
You see
- What's waiting
- What's moving
- What's arrived
- What needs attention
A cleaner handoff from People Ops to IT.
An example sequence. Timing depends on the carriers and the employee; we don't promise a fixed number of days.
Departure confirmed
People / HR confirms the employee is leaving.
Return started
IT enters the employee, equipment, home address and destination.
Kit sent
We send the padded box and email the employee a personal tracking link.
Employee returns the device
They pack it and drop it off with the prepaid return label.
In transit
Both legs show in your dashboard. Reminders stop at the return scan.
Arrived
The laptop reaches your office, or the destination you chose.
Start before they leave — or after.
Best for planned departures.
Order the box while the employee is still reachable. Use a personal email if their work account will close before the box arrives.
For late notice or a laptop already outstanding.
Start the return with their current home address and a reachable email. We have no special access to former employees — the return still depends on them sending it.
- Requested by
- Example Company
- Equipment
- 1 × MacBook Pro
- 1Your return kit is on the way.
- 2Pack the laptop and charger in the box.
- 3Drop it off with the prepaid return label.
- 4Track the return from your link if needed.
Need help? support@shiplytech.com
Keep the employee side simple.
The person returning the equipment should understand who requested the return, what needs to come back and exactly what to do next. Instructions arrive by email, and the kit includes a printed instruction sheet and tape for packing. No account, no IT ticket thread.
Offboarding shouldn't disappear into an email thread.
See what's still outstanding without rebuilding the answer from HR messages, carrier tabs and spreadsheets.
Needs attention
- Jordan M. · MacBook ProWaiting on employee12 days
- Morgan P. · Dell LatitudeNo recent movement9 days
In transit
- Taylor R. · MacBook AirReturn in transitUpdated 2h ago
Arrived
- Alex C. · MacBook ProDeliveredYesterday
What if the laptop still doesn't come back?
We can run the return process. We can't force someone to hand over the laptop.
- Emails a reminder every 4 days after the box is delivered, up to 7 (28 days).
- Stops reminders as soon as the return label is scanned.
- Keeps the return visible as outstanding.
- On the 7th reminder, notifies the admin who placed the order.
- Force an employee to return company property.
- Retrieve devices in person.
- Refund a device that is never returned.
- Give legal advice. After the 7th reminder, follow-up is yours.
Make ownership explicit.
Who does what in an offboarding equipment return. Copy it into your own checklist.
- Departure confirmed———People / HRTells IT someone is leaving.
- Equipment identified———ITWhich device, serial number optional.
- Return started———ITOrder placed in the dashboard, API or CSV.
- Address checked——IT + ShiplyTechIT provides it; we verify it with the carrier before payment.
- Packaging sent———ShiplyTechPadded box, outbound label.
- Instructions sent———ShiplyTechEmail with a personal tracking link.
- Equipment packed and dropped off———EmployeeUsing the prepaid return label.
- Follow-ups———ShiplyTechEvery 4 days, up to 7.
- Tracking———ShiplyTechBoth legs, carrier events on the order.
- No return after 7 reminders———ITThe ordering admin takes over follow-up.
- Asset record closed———ITIn your own systems.
Where ShiplyTech fits into your offboarding stack.
Your HR system, identity provider and MDM keep doing their jobs. ShiplyTech handles the physical return. Start returns from:
- The dashboard
- The API: create, read and cancel orders; list devices
- A signed status webhook back to your systems
- CSV or Excel bulk import
There are no HR, identity or ticketing integrations today, so a return doesn't start automatically when someone is offboarded.
- HR / IT decides someone is leaving
- ShiplyTech return starts
- Physical equipment comes back
Offboarding isn't always one laptop.
- Laptops — US, Canada and the UK
- Work phone — $9 add-on with a laptop or 5-slot box
- Monitors — contiguous US
- iMac 24 — contiguous US
- Peripherals, in their own box — contiguous US
- Up to 5 laptops in one box — contiguous US
Returns aren't only for people who are leaving.
ShiplyTech also recovers extra equipment from current employees, such as a second laptop left over after a refresh.
Getting the laptop back closes one part of offboarding.
Depending on the order, equipment can return to your company, go to the ShiplyTech warehouse or be sent for secure disposal:
No offboarding platform required.
$95
US laptop return
- Padded return kit
- Prepaid shipping both ways
- Employee follow-ups
- Tracking on both legs
- Dashboard and API
No subscription. No setup fee.
A cleaner departure for everyone involved.
- A clear owner for equipment
- A defined step in the checklist
- Fewer “did it come back?” questions
- Less coordination
- Return status on every order
- An outstanding-device list
Built to be checked.
- Each company sees only its own records, checked on the server
- Prices are recomputed on the server
- Shipping labels are bought only after payment
- Every device status change is logged
Employee offboarding equipment questions.
When should we start an employee equipment return?
As soon as the departure is confirmed. You can place the return while the employee is still working, or after they have left.
Can ShiplyTech start the return before the employee's last day?
Yes. Place the order whenever you know about the departure. Use a personal email if their work account will close before the box arrives.
What if the employee has already left?
Start the return with their current home address and a reachable personal email. We have no special access to former employees; the return depends on them packing and sending the device.
What equipment can ShiplyTech retrieve?
Laptops in the US, Canada and the UK. In the contiguous US also monitors, iMac 24, the 5-slot laptop box and peripherals. A work phone can be returned for a $9 add-on with a laptop or 5-slot box. An order can include more than one box.
Who contacts the employee?
We do, by email. The employee gets a personal tracking link with their return label and reminders until the device ships back. No account needed.
Does the employee need to find a box?
No. We send a padded laptop box with a compartment for the cord.
Who pays for shipping?
Shipping both ways is included in the price. We buy the outbound and return labels after payment.
How does IT know whether the laptop was returned?
The order shows both tracking numbers and carrier events, including delivery to the destination on the order. A signed webhook can also report status changes to your own systems.
What happens if the employee doesn't return it?
We email the employee a reminder every 4 days for up to 7 reminders (28 days). On the 7th, we notify the admin who placed the order so follow-up is theirs. There is no refund when a device is never returned.
Does ShiplyTech guarantee equipment recovery?
No. We run the return process and follow up, but we can't force anyone to hand over a device, and we don't offer in-person retrieval.
Can ShiplyTech automatically start a return from our HR or identity system?
Not today. There are no HR, identity or ticketing integrations. You can start returns from the dashboard, the API, or a CSV or Excel upload.
Where does the laptop go when it comes back?
It depends on the order: back to an address your company chooses, into ShiplyTech warehouse storage (for later redeployment or disposal), or into ShiplyTech secure disposal.
What does a laptop return cost?
$95 for a US laptop return, with the box and shipping both ways included. Canada is $145 and the UK is $250 (laptops only).
Do we need a subscription?
No. You pay per return. No setup fee, subscription or contract.
More answers on the FAQ page.
Don't let the laptop become the last open offboarding task.
Start the return and give the physical equipment a clear owner.