Home/Device return guides
Device return guides
Practical guidance for employee equipment returns, offboarding and device recovery.
Five starting points
PolicyWhat should an employee equipment return policy include?
The rules to set before anyone leaves: what equipment comes back, who owns the return, packaging, shipping, follow-ups and when to escalate.
Read guide →ProcessHow to get a company laptop back from a remote employee
The seven-step return: confirm the laptop and address, send packaging and prepaid shipping, give clear instructions, follow up and track it to delivery.
Read guide →ProblemWhat to do when an employee doesn't return a company laptop
When follow-ups haven't worked: protect access, keep a clean record and escalate internally with HR or legal guidance.
Read guide →CostWhat does it cost to get a company laptop back from a remote employee?
Packaging, shipping, IT time and follow-ups: how to compare a DIY return with a managed one, using your own numbers.
Read guide →PreparationWhat should IT do before a remote employee returns a company laptop?
A planning checklist for access, device management and Activation Lock, kept separate from the physical shipment.
Read guide →