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ShiplyTech
Start a return

How it works

Start the return. We handle what happens next.

Give ShiplyTech the employee, equipment and return details. We handle the return kit, employee instructions, shipping, follow-ups and tracking so your team can see the return without coordinating every step.

Start a returnSee pricing

No subscription. No setup fee. Pay per return.

Laptop return

Example

  1. Return started

  2. Kit sent

  3. Employee receives it

  4. Return in transit

  5. Delivered

Five steps from "they have the laptop" to "it's back."

  1. 1

    Start the return

    You enter the employee, the equipment and where it should go.

  2. 2

    We send the kit

    ShiplyTech buys both labels and ships the return box to the employee.

  3. 3

    The employee sends it back

    They pack the equipment and hand it to the carrier with the prepaid return label.

  4. 4

    We follow the return

    Reminders if it stalls, and tracking for the trip out and the trip back.

  5. 5

    It arrives at your destination

    The carrier delivers it to the address you chose for the return.

1. Tell us what needs to come back.

Most teams start returns in the dashboard. Teams with many returns can use CSV import or the API.

We verify the employee's address with the carrier before you pay. You pay by card, and a 30-minute cancellation window starts at payment.

One order can include more than one box.

Explore API options
Employee
Name, email and home address
Equipment
Laptop, monitor, 24-inch iMac, 5-slot laptop box or peripherals
Destination
Return to your company, ShiplyTech warehouse, or secure disposal
Optional
Serial number, ticket ID, notes for your team

2. We send the return kit.

ShiplyTech buys the outbound and return labels and ships the box that fits the selected return option. For a standard laptop return, the employee receives a padded laptop box with a prepaid return label, a printed instruction sheet and tape. The employee also receives the return instructions by email.

  • Padded box
  • Prepaid return label
  • Printed instructions
  • Tape

Monitors, iMacs, the 5-slot box and peripherals each have their own box.

3. The employee gets clear instructions.

The person holding the equipment gets what they need to complete the return without working out the process themselves. By email: the return instructions and a personal link, no account needed. Inside the kit: a printed instruction sheet and tape, so the steps are on hand while they pack.

Return instructions

Example
Requested by
Example Company
Equipment
MacBook Pro
Return kit
Delivered
  1. 1.Pack the equipment
  2. 2.Follow the return-shipping instructions
  3. 3.Send the equipment back
  4. 4.Get help if needed

If the return stalls, we follow up.

If the return label hasn't been scanned after the kit arrives, ShiplyTech follows up on the configured schedule. Reminders stop once the return starts moving. If the device is still outstanding after the final reminder, the ordering admin is notified for the next step.

Current reminder schedule

Every 4 days after the box is delivered, up to 7 reminders over 28 days. Reminders also stop if the employee unsubscribes or you turn them off. Every reminder has an unsubscribe link.

4. We track the return.

A return is two trips. First the kit travels from ShiplyTech to the employee. Then the equipment travels from the employee back to your destination. We track both.

Trip 1 · outbound

ShiplyTech → Employee

Return kit

Trip 2 · return

Employee → Your team

The equipment

Carrier events appear on the order, and you get milestone emails.

Tracking events

Example

  1. Kit shipped

  2. Kit delivered

  3. Return label scanned

  4. Return in transit

  5. Delivered

One order can have more than one box.

A laptop return with peripherals is one ShiplyTech order with two physical boxes. Each physical box has its own labels and tracking.

Order RT-20481

Example

Box 1

Laptop · $95

Own labels
Own tracking

Box 2

Peripherals · $25

Own labels
Own tracking

One ShiplyTech order · $120

The process stays simple. The box can change.

  • LaptopUS, Canada and the UK
  • MonitorContiguous US
  • 24-inch iMacContiguous US
  • 5-slot laptop boxOne physical shipping box for up to five laptops
  • PeripheralsIts own box, in the same order

In the US, a work phone can be returned for a $9 add-on with a laptop or 5-slot box.

See device options

5. The equipment reaches its destination.

The carrier delivers the returned equipment to your company, the ShiplyTech warehouse or ShiplyTech for disposal, depending on the order.

Return complete

Example

MacBook Pro

Delivered · Tuesday · 10:42 AM

Destination: your office (return order)

Delivered means the shipping job is done.

For returns sent to your office, ShiplyTech can confirm carrier delivery. Your team handles any physical inspection or internal asset check-in after it arrives.

What if the employee doesn't send it?

ShiplyTech can send the return kit, follow up, track the shipment and keep the return visible as outstanding.

We can run the return process. We can't force someone to hand over the laptop.

There is no refund if a device is never returned.

See how outstanding devices work

You don't have to run the process to know what's happening.

Every order shows its boxes, tracking numbers and carrier events. Records stay in your dashboard for 1 year, with a reminder to export before they're archived.

We run the return. You keep the visibility.

Jordan M.

MacBook Pro

Example

  1. Return started

    Oct 3 · 9:12 AM

  2. Kit sent

    Oct 3 · 2:41 PM

  3. Kit delivered

    Oct 5 · 11:08 AM

  4. Return scanned

    Oct 7 · 4:22 PM

  5. Return in transit

Status: no action needed

International returns use the same basic process.

Canada
$145Laptop only
UK
$250Laptop only
See coverage

Who does what.

You

  • Start the return
  • Provide the employee and destination details
  • Release the device from MDM, Apple Business Manager, Autopilot or Activation Lock
  • Handle inspection after delivery to your company
  • Follow up after the final reminder

ShiplyTech

  • Verify the address
  • Buy both labels and send the return kit
  • Send employee instructions
  • Send follow-ups
  • Track the return
  • Keep status visible

Employee

  • Pack the equipment
  • Attach the prepaid return label
  • Hand the package to the carrier

Need to start returns another way?

Dashboard, CSV import, the API, and a signed webhook for order status changes.

Explore the API Integrations

Order, ship, resolve: three outcomes.

You choose what happens when the device comes back:

  • Return: the carrier delivers it to the destination your company chose.
  • Warehouse: ShiplyTech receives, checks in and stores it. Warehousing & redeployment
  • Disposal: ShiplyTech receives it and processes it for secure disposal. Device retirement

You receive email updates throughout. Each box is shipped by the lowest-cost eligible major-carrier option expected to arrive in about 3–5 business days each way; that is an estimate, not a guarantee.

How ShiplyTech returns work.

How do I start a return?

Create an account at app.shiplytech.com and place an order in the dashboard. You can also start returns by CSV import or through the API.

What information do I need?

The employee's name, email and home address, the equipment being returned, and the destination address. A serial number is optional.

What does ShiplyTech send the employee?

A return box for the selected equipment with a prepaid return label, plus emails with a personal link showing the return instructions and tracking. No account is needed.

Does the employee need their own box?

No. ShiplyTech sends the return packaging along with a printed instruction sheet and tape. For a laptop return it is a padded box that fits 11.5 to 15.125 inch laptops. The employee also receives the return instructions by email.

Who pays for shipping?

Shipping to the employee and back to your destination is included in the return price. Both labels are prepaid.

How does tracking work?

Each box is tracked both ways: going to the employee and coming back. Carrier events appear on the order in your dashboard, and you get milestone emails.

When do employee reminders start?

After the return box is delivered to the employee.

How many reminders are sent?

A reminder every 4 days, up to 7 reminders over 28 days. They stop when the return label is scanned, the employee unsubscribes, or you turn them off.

What happens when the employee ships the laptop?

The carrier scans the return label, reminders stop, and the return shipment is tracked until it is delivered.

What if the employee never ships it?

After the 7th reminder, ShiplyTech notifies the admin who placed the order that follow-up is now theirs. The return stays visible as outstanding. There is no refund if a device is never returned.

Where does the laptop get delivered?

It depends on the order: an address your company chooses, ShiplyTech warehouse storage, or ShiplyTech secure disposal.

Does ShiplyTech inspect the laptop when it arrives?

For returns sent to your company, ShiplyTech confirms carrier delivery and your team handles inspection and check-in. On warehouse and disposal orders, ShiplyTech staff check the device in and manually check enrollment and Activation Lock where applicable.

Can one order contain more than one box?

Yes. An order can include more than one box. Each box has its own labels and tracking number, and you still see one order.

Can I return peripherals with a laptop?

Yes, in the US. A peripherals box added to an order with another box is $25. It ships as its own box inside the same order.

Can I return several laptops together?

Yes, in the contiguous US. The 5-slot laptop box is one physical shipping box for up to five laptops.

Can I use ShiplyTech in Canada or the UK?

Yes, for laptops only: $145 in Canada and $250 in the UK.

Do I need a subscription?

No. There is no subscription and no setup fee. You pay per return.

Last reviewed .

Start the return. Get the task off your list.

Give us the return details and let ShiplyTech handle the coordination.

Start a returnSee pricing