Trust
Built to be checked.
ShiplyTech handles real employee and company-device return workflows. That means IT teams should be able to understand what information is used, what happens during a return, and what controls are in place.
Visibility is part of the service.
ShiplyTech does not ask IT to hand off the return and lose sight of it. Your organization can follow each return through the states it moves through.
- Return createdPaid
- Return box to employeeDelivered
- Return labelNot scanned
- DeviceOutstanding
Illustrative, not a customer screenshot or live shipment data.
What ShiplyTech needs to run a return.
Only what the return workflow uses. The Privacy page holds the legal terms.
- Employee contact details
- Name and email address. Used to send return instructions, the employee’s personal return link and follow-up reminders.
- Employee shipping address
- Used to verify the address before payment and to create the outbound and return shipping labels.
- Equipment and return details
- The return type, such as laptop, monitor or peripherals, decides which box and workflow the return uses.
- Order outcome and destination
- Whether the device returns to an address your company chooses, goes to the ShiplyTech warehouse or goes to secure disposal.
01 · What we need
- Employee
- Address
- Equipment
- Destination
02 · What ShiplyTech does
03 · What you see
- Status
- Shipment
- Outstanding or delivered
What ShiplyTech handles — and what stays with your team.
ShiplyTech has no access to your MDM, Apple Business Manager or Autopilot and cannot release or unlock a device. It runs the return, not your fleet.
ShiplyTech
- Return coordination
- Shipping workflow
- Employee communication
- Follow-ups
- Tracking
- Warehouse check-in, storage and secure disposal
- Manual enrollment and Activation Lock checks where applicable
Your team
- Starting the return
- Choosing the outcome: return, warehouse or disposal
- Releasing and unlocking devices before shipping
- Internal inventory decisions
- Inspection of returns delivered to your company
No spreadsheet reconstruction. No inbox archaeology.
Return status, tracking for each box and reminder progress sit with the order, so nobody has to rebuild a return from emails and tracking numbers.
Your organization’s records only
Each organization's data is isolated at the database level. Your team sees your organization’s returns.
An activity history for devices
Each order keeps an event history, so your team can see what happened and when.
Clear communication without pretending the employee works for ShiplyTech.
The employee receives emailed instructions and a personal return link for your company’s return. They do not need an account. Reminders stop when the return label is scanned, when the employee unsubscribes or when your team turns them off.
Payments
Stripe handles card data. ShiplyTech never receives or stores card numbers. Shipping labels are bought only after payment.
After delivery
Returns to your company are checked in by your team. Warehouse and disposal devices are checked in by ShiplyTech staff, and destruction records may include BitRaser information according to the disposal record.
What’s available today.
Available now: device returns, warehouse storage and redeployment, and secure disposal.
Not completed: SOC 2, a third-party penetration test and a published DPA. These are planned.
Sub-processors: Stripe, Shippo, Resend, Google (email fallback), Base44 and Snipe-IT (optional).
Request security information: security@shiplytech.com
Questions IT buyers ask
Know what happens before you hand it off.
See how the return works, what information is involved and where your team stays in control.