Skip to content
ShiplyTech
Start a return

Someone's leaving. The laptop shouldn't become your project.

Order the return when you learn about the departure. We send a padded box to their home, buy both labels, follow up by email, and tell you when it's back in your hands — or when it's not.
Start a returnSee pricing

Reminder schedule · illustrative

  • Day 0Box delivered
  • Day 4Reminder 1 of 7
  • Day 8Reminder 2 of 7
  • …Every 4 days
  • Day 28Reminder 7 · admin told

Reminders stop as soon as the return label is scanned.

Before their last day

Email

Use a personal email if you can

Former employees are reached by email only. If their work account may close before the return, give us a personal address.

Accounts

Release it from MDM yourself

Only your organization can release a laptop from MDM, Apple Business Manager, Autopilot or Activation Lock.

Charger

Ask for the charger

Turn on 'ask for charger' in the order preferences. The box has a cord compartment.

Phone

Work phone in the same order

Add $9 and the employee returns a work phone with the laptop.

Record

Ticket ID and internal notes

Link the order to your ticket. Internal notes are never shown to the employee.

What happens after you order

  1. 1

    Address check, then payment

    We verify the home address with the carrier before you pay. You have 30 minutes to cancel for a full refund.

  2. 2

    The box ships

    The employee gets an email in English, written to them, with a personal tracking link.

  3. 3

    We follow up

    A reminder every 4 days after delivery, up to 7. Each one has an unsubscribe link.

  4. 4

    If it stalls, you're told

    On the 7th reminder we notify the admin who placed the order, copying your notification contacts. From there, follow-up is yours.

  5. 5

    The laptop comes back

    To your company, ShiplyTech storage or secure disposal, depending on the order. You see each box both ways in the dashboard.

The honest part

What we can and can't promise for a departing employee.

We do
  • Send the box and buy both labels
  • Remind the employee up to 7 times over 28 days
  • Track both legs and keep the record for 1 year
We don't
  • Guarantee the laptop comes back
  • Refund an order when the device is never returned
  • Inspect laptops returned to your own office

Questions about departing employees

The next departure shouldn't cost you an afternoon.

Let ShiplyTech handle the return.

Start a returnSee how it works